Why does it have to be so complicated? During one of our recent client visits we were reminded of just how difficult it can be "living in the matrix". Whether a company views themselves as centralized or decentralized, a company's growth leads to the inevitable expansion of the organization and the deadly creep of the matrix. As in the popular series of movies starring Keanu Reeves, unlocking the keys to the matrix can be disorienting at best and at times a nightmare.
In these days of accountability and visibility, why is that the confusion and inefficiency of the matrix management structure is so difficult to correct? As an executive recruiter and advisor to companies and executives, the stories are all too similar - A leader is hired with the mandate to drive change and improve the performance of a struggling business. The company has lost it's focus and now seeks to attract a leader to articulate and execute a clear strategy. The people in the organization are crying for help and the financial performance of the company is clearly not what it should be. The opportunities for improvement are palpable, and the executive charges into the new role filled with passion and determined to "fix the business".
During the first few weeks and months, the executive engages with the team and meets with other key leaders as well as the CEO. The low-hanging fruit of eliminating unnecessary costs and upgrading talent appear easy to achieve and the work of defining the strategy and operating plan begins. The new leader is encouraged by the words of the CEO that "You own the P&L" and the financial goals and changes in strategy seem highly achievable. As the executive would say, "We got off to a terrific start."
But then the matrix comes into view. Not surprisingly, the leaders of the regions, products and corporate also feel a sense of ownership, and rightfully so because they too have been charged to drive change. The dotted lines on the organizational chart become fuzzy and the reality and complexity of the organization begins to set in. Inevitably, the mandatory team conference calls begin and before you know it, the executive comments that "I have so many conference calls that I can't get any work done". The clarity of the purpose begins to fade and the passion and energy needed to drive change is in shorter supply. The matrix is winning.
But why is that most companies have such difficulty in recognizing that the matrix is frequently the problem? Who owns marketing? Who really owns the operations? Who is the leader? Regardless, all too often the executive reaches the end of the rope. The bloom is off the rose and the company "rejects the transplant" or the executive decides to leave citing "they really didn't want me to drive change". The opportunity cost for the company and the executive is significant, and the signal to the others in the company is that you just need to survive; don't rock the boat and just go along. New people and strategies will come and go but the matrix lives forever.
Let me know what you think? What are the keys to making sense of the matrix?